Frequently Asked Questions

Your guide to style, service, and seamless shopping.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your exchange or request a full refund.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters. We recommend measuring a similar item you already own for the best fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay and Klarna.

Are your materials sustainably sourced?

At T'EYES, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2025.

Can I track my package in real-time?

Yes! Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your delivery progress.